Hartung Glass Industries
  • Union City, CA, USA
  • Part Time

Summary:

We are currently seeking a strong Customer Service Representative for our Union City, CA facility. Your primary goals are to provide the highest level of customer care to all internal and external customers and sell and introduce new products to established clients. In addition, you will act as a point of contact for all customers while effectively and efficiently performing all requests for orders, quotations, and lead times. We have a small family friendly culture where you'll have the opportunity to directly impact business and contribute to our future successes.  The hours for this position are M-F 12pm -5pm.

 

Duties and Responsibilities:

  • Meets the needs of internal and external customers with efficiency, team spirit, and courtesy.
  • Performs administrative duties such as data entry, word processing, filing, copying and other general office organization, and housekeeping duties
  • Answers all incoming phone calls and routes the call accordingly
  • Emphasizes product features and benefits, discusses credit terms, quotes process, and prepares sales and order forms
  • Partners with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications
  • Demonstrates initiative in superior customer care through research and responsiveness when requested information is not readily available
  • Processes customer orders and change notices in an accurate and timely manner
  • Cross trains with sales and customer service teams on an on-going basis
  • Demonstrates a thorough understanding and effective performance of customer service policies and procedures

 

 

Experience, Talent and Education:

  • High school diploma required
  • High level of comfort on computer, ability to learn new programs
  • Ability to read, write and communicate effectively in English
  • Outgoing personality and expert at networking
  • Ability to compute Sq. feet
  • 2+ years in manufacturing environment preferred
  • 5+ years of customer service and sales experience preferred
  • Materials/Construction/Building experience is a HUGE plus!

 

What Hartung Offers You:

  • Competitive compensation and benefits
  • Medical, dental, vision insurance
  • Paid holidays 
  • Matching 401K
  • Opportunities for career advancement

 

 

www.hartung-glass.com/careers

 

Hartung Glass Industries is an Equal Opportunity Employer

Building Partners through Glass

Hartung Glass Industries
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